Glasser obtained an attorney on Friday afternoon, Tim O’Keefe. Glasser apologized to the customers in a statement released through O'Keefe. The North Dakota Attorney General’s Office reports receiving more than 50 complaints since Thursday night, according to affiliate WDAY-TV.Īfter receiving calls about Glasser Images, Bismarck Police Department posted to its Facebook page that customers should file a report with the North Dakota Attorney General.Ī Facebook forum now offering support to customers and photographers has about 1,600 members. Van Guilder told us she’s filed a complaint with the Minnesota Attorney General’s Office. According to the now-offline Glasser Images website, the company didn’t charge for travel costs. The company provided a variety of photography and videography services to North Dakota, South Dakota, Minnesota, Colorado and other locations on request. “I just want my memories, I can’t relive that day.” “I’m going back and forth between tears and being very, very angry,” she said. Van Guilder said owner Jack Glasser is no longer returning her calls or emails. I just said, 'Hey, I would really like at least the photos of my grandpa so I can show them to him,' and Jack, the founder, replied right away, he sent me three photos of me and my grandpa fully edited with not very much time at all.” “I reached out to the company on Monday because my grandpa had just been transferred to hospice and it was a big deal he got to come to the wedding. “This just came out of left field,” Van Guilder said. On Friday, she learned the company had shut down. “They just kept saying we're working on them, we're really busy, it's wedding season, which I understand, and with COVID, people are short-staffed so I didn't think anything of it,” she said. Van Guilder said last month she began reaching out to the company every week. Once the wedding was over, family and friends asked to see the photos. The day was documented over the course of six hours.
#Wedding transparent images professional#
“They were super professional and the communication from their staff leading up to the wedding was fine.” “The two photographers at our wedding were lovely to work with,” Van Guilder said.